Account Status FAQ

What are all the account status types?

Active, Past Due, & Suspended

What happens when my account is past due?

When your account is past due, it means the last payment attempt has failed. You have 14 days to update payment details before the account is suspended.

What happens when my account is suspended?

When your account is suspended, all sites under the suspended account are made inactive and become inaccessible until a successful payment has been made.